Frequently Asked Questions
Available on both iOS and Android, the Branch App offers a digital business bank account and debit card* enabling fast, easy payments from NurseStat every day.
The Branch App not only eliminates overdraft fees and minimum balance requirements, but also offers cashback rewards, personalized fi nancial insights, and the ability to save or spend your funds however you'd like. Banking services are provided by Evolve Bank & Trust, Member FDIC.
- Receive payments from NurseStat through your Branch digital business bank account* as soon as they’re available.
- Add your Branch business debit card to Apple Pay or Google Pay to use your earnings right away.
- Pay bills with your Branch App by simply entering your Branch Business Card number on the biller’s website or using your account and routing number.
- Connect your Branch business account to other banks, apps, and financial accounts to easily transfer funds to and from your wallet.
- Earn cashback rewards on everyday purchases, including fuel and travel, using your physical or digital Branch Business Card at participating merchants.
- Scan the QR code to download the Branch App to your smartphone
- Open the Branch App and tap Get Started
- Set up your account and agree to the terms
- Verify your identity
- Order a fee-free Branch business debit card
Pssst—here’s the workplace passcode: nursestat2009
Branch offers free, flexible ways to manage your money. See various saving, spending, and sending options below:
Branch business debit card | FREE |
Apple / Google Pay | FREE |
Select cashback rewards at participating retailers | FREE |
Make an online payment with your Branch Business Card or with your routing and account number | FREE |
ACH transfer to another bank account (Transfer takes 3-5 business days) | FREE |
Connect to your favorite financial apps (Ex: Venmo, PayPal, etc.) | FREE |
Move funds to and from Savings Goal | FREE |
Visit an in-network Allpoint ATM | 8 free ATM transactions per month. A $2 fee will apply per ATM transaction after 8 transactions until the next month. ● Daily Limit = $400 ● Monthly Limit = $3,000 |
Instant transfer to another debit card | 2% of transfer amount ($2.99 minimum) |
With Branch, you have access to up to 8 free ATM transactions per month at over 55,000 ATMs through the Allpoint Network, located at retailers such as CVS, Racetrac, and Walgreens. A $2 fee will apply per ATM transaction after 8 transactions until the next month.
To find a fee-free ATM near you, view the ATM locator within the Branch App:
- Open your Branch App
- Tap Move Funds
- Tap Find an ATM to see a map of all the free ATMs in your area
The Branch Business Card provides built-in, cashback savings at thousands of restaurants, gas stations, and retailers, online and in-store:
- Branch Rewards: Simply using your Branch Business Card at participating merchants ranging from local restaurants to online retailers, you’ll automatically collect rewards paid out directly to your Branch account at the end of each month.
- Branch x Mastercard Easy Savings: Branch has teamed up with Mastercard to launch Branch x Mastercard Easy Savings, which gives Branch Business Card users money back on everyday purchases, including gas, business services, dining, travel, and Simply use your Branch Business Card at one of the 50,000+ locations and earn a cashback rebate from participating merchants.
Go to the Rewards tab in the Branch App to find participating merchants and retailers.
With Savings Goal, Branch users can set aside funds for a specific goal and track their progress toward achieving it. Start taking control of your financial future: put your hard-earned cash toward an emergency fund, a vacation, or whatever else your heart desires.
Move money based on your preferred schedule: automate transfers between your primary balance and your Savings Goal with auto-contributions or manually contribute to your goal whenever it works for you.
You can pay your bills online by providing your Branch debit card number to your biller. If your biller does not support getting paid via debit card, then you may provide your Branch account and routing number to them.
Greenhouse is a curated marketplace powered by Fiona.com where you can browse financial products and services tailored to meet your unique financial needs. From refinancing options for cars or student loans to high-yield savings accounts, you’ll be able to find fresh ways to make the most out of your money.
Get started with Greenhouse:
- Go to the Greenhouse tab in the Branch App to browse the latest financial products and services
- Click the product you’re interested in, whether it be a savings account, personal loan, or refinancing options
- Review the information provided by Branch
- Continue to an external platform to provide basic information and review your selection.
New financial products and services will populate on an ongoing basis, so be sure to check back in to see what’s new.
- Open your Branch App
- Tap Move Funds
- You can select one of 2 transfer options:
- A. Another Bank to make a free ACH transfer (takes 3-5 business days)
- B. Debit Card to make an instant transfer (2% of transfer amount with a $2.99 minimum)
Yes! Follow these steps to temporarily lock your Branch Business Card:
- Open your Branch App
- Tap the 3 dots on the upper right corner of the black debit card
- Tap Lock Card
Follow the same steps to unlock your card at any time.
You can easily order a new debit card for free to be shipped to your home address:
- Open your Branch App
- Tap the 3 dots on the upper right corner of the black debit card
- Tap Order Replacement Card
- Verify your mailing address so we send your new Branch Business Card to the right address and submit your order!
Great news! You can use your same Branch account and card that you already have today to receive your NurseStat payments. Follow these steps to add NurseStat to your account:
- Open your Branch App and visit the Account tab
- Tap on your workplace and Manage Workplaces
- Tap Add then search and tap on NurseStat
- Enter nursestat2009 as the passcode. Once complete, you’ll be ready to start receiving your NurseStat payments with Branch.
Yes! The Branch App is available in English and Spanish. Update your preferred language in device settings to access the language of your choice.
You can keep your Branch account and debit card and take it with you wherever you go in life. You will just no longer receive digital disbursements from NurseStat in the app. You can set up payments with your next job by providing your Branch routing/accounting number. Please contact our support team if you need more details.
When logging in to Branch, you will receive a text message with a verification code that is different each time you log in. You will be prompted to enter your passcode (which is one you choose) and if you forget that passcode, hit “Forgot Passcode” on the login screen in the app on your mobile device.
Another verification code will be sent via the email address you provided when signing up for Branch and you will enter that code into the app to reset your password
At Branch, keeping your personal information secure is a top priority. Branch has strong security features in place to protect you against fraud. Some of these features include:
- Device verification and suspicious activity monitoring
- Card lock/unlock to immediately freeze spending on physical or virtual cards
- Enabling Face ID in addition to PIN passcodes
- Controlling ATM limits to prevent unauthorized withdrawals
Reminder: Never share your Branch PIN or personal information over the phone. Branch will never call or text you to ask you for this information. To learn more tips about keeping your account safe, click here.
The Branch support team is available to help you. Here’s how you can contact Branch Support:
- In-App: Contact us through your Account Tab! (recommended)
- Branch Help Center: Check out our FAQs or reach out to us on branchapp.com
*Banking services provided by Evolve Bank & Trust, Member FDIC. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.